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Messages (Last 7 Days)
🪙 Token Usage — This Month
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Recent Activity
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From
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Monthly API Cost (Claude + OpenAI)
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of budget used this month
Remaining: —
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🤖 ANTHROPIC (CLAUDE)
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Input tokens
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Output tokens
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% of budget
🎙️ OPENAI (WHISPER + TTS)
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Voice secs
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TTS chars
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% of budget
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Tool calls
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API requests
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All-time requests
Daily Usage — Last 30 Days
Top Users This Month
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Monthly Token Log
History
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🎓 Train Your AI
Upload your property documents — brochures, sales kits, floor plans, FAQs — and your AI assistant learns to answer buyers and renters straight from them. You review and edit every entry before it's saved.
1
Upload a documentPDF or image · drag & drop
2
AI reads & suggestsYou review and edit
3
Saved to knowledgeYour AI uses it live
➕ Add Knowledge Entry
TITLE *
CATEGORY *
TAGS (comma-sep)
CONTENT *
Knowledge Entries
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📁 Upload File
Tenant storage
📎
Drag & drop a file here, or browse
Brochures, company profiles, images, price lists
💾 Storage Top-Up
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Files
⚡ Add Skill
Skills let the AI call external APIs on behalf of guests. Use {{guest_phone}} so a lookup returns only the chatting guest's own records, and don't share screenshots of saved skills (they contain API keys).
NAME *
METHOD
DESCRIPTION
URL *
HEADERS (JSON)
BODY TEMPLATE (JSON)
PARAMETERS + add
Skills
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| Name | Method | Description | Enabled | Actions |
|---|---|---|---|---|
| Loading… | ||||
🎭 Tone Preset
Quick select
Professional
Polished 5-star hotel, formal & precise
Friendly
Warm & natural, like a helpful friend
Malaysian Casual
Friendly local style, light Malaysian English
🙋 Persona
Agent Name
Opening Greeting (shown on first contact)
✨ Extra Personality Notes
Additional personality traits (one per line)
📋 Custom Rules
Additional rules for the agent (one per line — added after the default rules)
🛡️ Daily Token Limit per User
Max tokens per user per day
Bot stops replying to a user once they exceed this limit today. Set to 0 for unlimited.
Message when limit is reached
🚫 Bot Phone BlocklistLoop protection
Enter phone numbers of other bots or systems that should never trigger a reply (comma-separated, numbers only, e.g.
60123456789, 60198765432). Use this to prevent infinite loops when two AI agents message each other.
🕒 Bot Working Hours
Shared number
When ON, the bot only replies during the active windows below. Outside them it stays
completely silent — incoming messages are still saved here for your staff to answer on
the shared WhatsApp number. Reminders, follow-ups and notifications are unaffected.
👁 Live Preview — How the agent introduces itself
Click "Generate preview" to see a sample response.
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📈 Revenue — Last 14 Days
🏆 Top Rooms (Last 30 Days)
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🧾 Recent Bookings via Bot
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💰 Upsell Settings
Add-on Packages (one per line — name and price, e.g. "Breakfast Package — RM60/pax")
Custom Upsell Note (optional — extra context for the AI when crafting the upsell)
🔔 Abandoned Booking Recovery
First Reminder (minutes after payment link sent)
Second Reminder (minutes after payment link sent)
Auto-Cancel After (minutes, 0 = disabled)
Set higher than 2nd reminder. Guest is notified on cancellation.
Custom Follow-up Note (optional — appended to reminder message)
🎫 Voucher Purchase Recovery
First Reminder (minutes after payment link sent)
Second Reminder (minutes after payment link sent)
Custom Follow-up Note (optional — appended to first reminder)
Remind guests who started a voucher purchase but didn't pay.
🍽️ Table Reservations
First reminder after (minutes)
Second reminder after (minutes)
Custom note (optional — added to the first reminder)
Remind guests who started a table reservation with a deposit but didn't pay.
📋 Pending Recovery
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📩 Viewing Messages
Automated WhatsApp messages around property viewings. Leave a message blank to use the default.
Placeholders: {property}{date}{time}
⏰
Before viewing — reminder
Sent before the appointment
Send hours before the viewing
💬
After viewing — follow-up
Sent after you mark "Completed"
Send hours after Completed
☀️
Daily summary
A morning digest of today's viewings, sent to your Business Contact
Send at
⚙️ Smart Availability Settings
Smart Date Suggestions
When requested dates are fully booked, automatically suggest nearby available dates
Auto-decline calls & invite to chat
Automatically decline incoming voice/video calls and invite the guest to continue over chat
Availability Waitlist
Let guests register to be notified via WhatsApp when their preferred room becomes available
Table reservation waitlist
Notify guests when a table opens up
Check Interval
How often the bot polls the hotel API for room availability (takes effect after current cycle)
hour(s)
📋 Guests Waiting
The bot checks every hour and messages guests automatically when a room opens up.
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🍽️ Table Waitlist
The bot messages guests automatically when a table opens up.
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RevPAR Optimization
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RevPAR — Last 30 Days
RevPAR by Room Type — This Month
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Booking Analytics
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Occupancy — Last 6 Months
Avg Occupancy by Day of Week
Upcoming Peak Periods (≥70% Occupancy, Next 30 Days)
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Occupancy by Room — This Month
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Conversion
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📣 Compose Broadcast
Message
💬 Live preview (one guest sample)
0 chars
Your message preview appears here…
Tip: use
{Hi|Hello|Hey} to vary wording per guest and {name} to personalize — lowers spam risk. Plain text with no { } is sent as written.
See an example
Example you type:
{Hi|Hello} {name}! Our {weekend|holiday} promo is live 🎉
Guests may receive:
• Hi Sara! Our weekend promo is live 🎉
• Hello Wei! Our holiday promo is live 🎉
How spintax works
•
{a|b|c} — each guest randomly gets a, b, or c.•
{name} — the guest's name (or "there" if unknown).• Groups can nest, e.g.
{good {morning|day}|hi}.• Plain text with no
{ } is sent exactly as written.Varying wording per guest lowers spam-block risk.
Attachment (optional — image or PDF, max 10 MB)
📎
Drag & drop an image or PDF, or browse
🎯 Target Recipients
Language
Phone Prefix
Active From
Active To
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⚠️
Bulk WhatsApp sending can trigger spam / block detection. To lower the risk we send gradually using a drip method — warmest contacts first, randomized delays, daily limits, quiet hours, and varied wording — and sending auto-pauses if failures spike. There is still some risk; send responsibly.
Set filters and click Preview to choose recipients.
⚡ Dynamic Pricing Rules
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WhatsApp Account Link
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Session files stored in
./auth_info/
Handoff Requests
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🏨 Business InformationShown in booking emails
Business Name *
Tagline
Address
Contact Phone
Contact Email
Business Contact * — WhatsApp alerts for new leads/bookings & handoffs, and renewal reminders
Check-in Time
Check-out Time
🌐 Landing page
Public landing page
Publish a public web page for your business
Landing page content
Optional. Anything left blank is hidden — nothing is invented.
Wrap one word in { } to highlight it, e.g. Ads that turn scrollers into {customers}
Stats (up to 3)
Trust items (up to 3)
Testimonial
Call to action band
🖼️ Logo & Security
Current Logo
No logo uploaded
Upload New Logo
JPG, PNG, GIF, WebP or SVG · Max 2 MB
📁
Click to choose or drag & drop
Change Password
➕ Add Room
ROOM CODE * (e.g. DLX)
ROOM NAME *
MAX OCCUPANCY
DESCRIPTION
🛏️ Rooms & Rate Plans
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📅 Open Allotment
Set the number of available rooms for a date range.
ROOM
FROM DATE
TO DATE
TOTAL ROOMS
🚫 Close Allotment
Block dates so the AI bot cannot accept bookings. Sets availability to 0 for the selected range.
ROOM
FROM DATE
TO DATE
Inventory Overview
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📋 Local Bookings
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➕ Add Promo Code
CODE *
DISCOUNT TYPE
VALUE
MAX USES (0=unlimited)
VALID FROM
VALID TO
🎟️ Promotion Codes
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⚙️ Reservation Module Settings
🔒 Reservation mode is managed by the system administrator. Please contact your admin to switch between External API and Local Module.
🏷️ Voucher Products
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🎫 Issued Vouchers
STATUS
CODE
PHONE
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🧾 Voucher Orders
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⚙️ Voucher Settings
VOUCHER CODE PREFIX
DEFAULT TERMS
🏬 Outlets
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🪑 Tables
OUTLET
Select an outlet…
➕ Add Table
LABEL *
MIN CAPACITY
MAX CAPACITY
SECTION
📅 Reservations
OUTLET
DATE
STATUS
SEARCH
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➕ New Reservation
OUTLET *
DATE *
PARTY SIZE *
GUEST NAME
PHONE
EMAIL
SPECIAL REQUESTS
VOUCHER CODE (OPTIONAL)
If set, the deposit is waived and the voucher is held until redeemed on arrival.
🟢 Floor
OUTLET
DATE
TIME
SECTION
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📅 Upcoming
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⚙️ Table Reservation Settings
✂️ Services
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👤 Staff
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📅 Appointments
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⭐ Feedback
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⚙️ Salon Settings
Booking
SLOT GRANULARITY (MIN)
Spacing between offered slots
FEEDBACK THRESHOLD (1–5)
At/above = happy → review link
Appointment reminders
REMINDER HOURS BEFORE
REMINDER MESSAGE (optional — use {service} {date} {time})
Reviews & feedback
REVIEW DELAY (HRS AFTER VISIT)
STAFF ALERT PHONE
Gets a ping on low ratings
PUBLIC REVIEW LINK
REVIEW REQUEST MESSAGE (optional)
📊 Sales
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Revenue — Last 30 Days
🏆 Top Sellers
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🛍️ Products
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📅 Appointments
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🧾 Orders
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📦 Packages
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🤝 Leads
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🏠 Property Listings
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📅 Viewings
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👤 Leads
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📁 Projects
| Name | Area | Status | Listings | Knowledge |
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👥 Guest Profiles
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📞 Missed Calls
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