Loading stats...
Messages (Last 7 Days)
🪙 Token Usage — This Month
—
—
limit: —
Recent Activity
Loading...
From
To
Wayne · AIRS System Assistant 📌 Pinned
Ask me anything about your dashboard
Open →
Loading conversations...
Monthly API Cost (Claude + OpenAI)
—
—
of budget used this month
Remaining: —
—
🤖 ANTHROPIC (CLAUDE)
—
Input tokens
—
Output tokens
—
% of budget
🎙️ OPENAI (WHISPER + TTS)
—
Voice secs
—
TTS chars
—
% of budget
—
Tool calls
—
API requests
—
All-time requests
Daily Usage — Last 30 Days
Top Users This Month
Loading...
Monthly Token Log
History
Loading...
🎓 Train Your AI
Upload your property documents — brochures, sales kits, floor plans, FAQs — and your AI assistant learns to answer buyers and renters straight from them. You review and edit every entry before it's saved.
1
Upload a documentPDF or image · drag & drop
2
AI reads & suggestsYou review and edit
3
Saved to knowledgeYour AI uses it live
🎓 Learn from conversations
Reads what your staff answered during handoffs and proposes entries — but only where
the same answer was given to 2 or more different customers. Nothing is added to
the Knowledge Bank until you approve it here.
➕ Add Knowledge Entry
TITLE *
CATEGORY *
TAGS (comma-sep)
CONTENT *
Knowledge Entries
—
Loading...
📁 Upload File
Tenant storage
📎
Drag & drop a file here, or browse
Brochures, company profiles, images, price lists
💾 Storage Top-Up
Loading packages…
Files
⚡ Add Skill
Skills let the AI call external APIs on behalf of guests. Use {{guest_phone}} so a lookup returns only the chatting guest's own records, and don't share screenshots of saved skills (they contain API keys).
NAME *
METHOD
DESCRIPTION
URL *
HEADERS (JSON)
BODY TEMPLATE (JSON)
PARAMETERS + add
Skills
—
| Name | Method | Description | Enabled | Actions |
|---|---|---|---|---|
| Loading… | ||||
⏰ New scheduled task
A scheduled task sends a WhatsApp message on a schedule, with nobody in the chat. New tasks start paused — switch one on when you're happy with it. Nothing sends outside your allowed hours (—).
NAME *
1. When should it send?
SCHEDULE
TIME (HH:MM)
STILL SEND IF LATE BY (MINUTES)
If the bot was offline at the scheduled moment, it may still send up to this late. After that the send is skipped.
2. What should it say?
MESSAGE SOURCE
MESSAGE *
You can use
{{tenant}}, {{date}}, {{time}} and {{name}}.
3. Who receives it? (up to 5)
ADD A GROUP
ADD A PHONE NUMBER
4. Attachment (optional)
UPLOAD A FILE
OR A FILE URL FROM THE API RESPONSE
Your scheduled tasks
—
| Name | Schedule | Source | To | Last run | On | Actions |
|---|---|---|---|---|---|---|
| Loading… | ||||||
🎭 Tone Preset
Quick select
Professional
Polished 5-star hotel, formal & precise
Friendly
Warm & natural, like a helpful friend
Malaysian Casual
Friendly local style, light Malaysian English
🙋 Persona
Agent Name
Opening Greeting (shown on first contact)
✨ Extra Personality Notes
Additional personality traits (one per line)
⏱️ Reply Pace
Reply at a human pace
Waits a moment in case the customer is still typing, answers a burst of messages as one reply, and takes as long to answer as a person would take to type it. Turn this off to reply the instant an answer is ready.
📋 Custom Rules
Additional rules for the agent (one per line — added after the default rules)
✍️ Reply in my writing style
Learn your tone
Upload or paste your own past customer chats. We'll learn your tone so the bot replies like you. Nothing changes until you enable it.
Learned style profile (editable)
🛡️ Daily Token Limit per User
Max tokens per user per day
Bot stops replying to a user once they exceed this limit today. Set to 0 for unlimited.
Message when limit is reached
🚫 Bot Phone BlocklistLoop protection
Enter phone numbers of other bots or systems that should never trigger a reply (comma-separated, numbers only, e.g.
60123456789, 60198765432). Use this to prevent infinite loops when two AI agents message each other.
🕒 Bot Working Hours
Shared number
When ON, the bot only replies during the active windows below. Outside them it stays
completely silent — incoming messages are still saved here for your staff to answer on
the shared WhatsApp number. Reminders, follow-ups and notifications are unaffected.
👁 Live Preview — How the agent introduces itself
Click "Generate preview" to see a sample response.
🚦 Department escalations
The bot routes customers to the right team. Add a department, a WhatsApp number or group chat, and when the bot should escalate to it.
📜 Escalation history
Every escalation the bot has raised. Click a row to open that conversation.
Loading…
📈 Revenue — Last 14 Days
🏆 Top Rooms (Last 30 Days)
Loading…
🧾 Recent Bookings via Bot
Loading…
💰 Upsell Settings
Add-on Packages (one per line — name and price, e.g. "Breakfast Package — RM60/pax")
Custom Upsell Note (optional — extra context for the AI when crafting the upsell)
🔔 Abandoned Booking Recovery
First Reminder (minutes after payment link sent)
Second Reminder (minutes after payment link sent)
Auto-Cancel After (minutes, 0 = disabled)
Set higher than 2nd reminder. Guest is notified on cancellation.
Custom Follow-up Note (optional — appended to reminder message)
🛏️ Booking Nurture
Nudge after (hours of silence)
Ignore conversations older than (hours)
Send only between (tenant local time)
and
Custom message (optional — blank = default, auto-translated)
Nudges guests who asked about a room then went quiet — before any payment link exists. Once a link is sent, Abandoned Booking Recovery above takes over.
🎫 Voucher Purchase Recovery
First Reminder (minutes after payment link sent)
Second Reminder (minutes after payment link sent)
Custom Follow-up Note (optional — appended to first reminder)
Remind guests who started a voucher purchase but didn't pay.
🍽️ Table Reservations
First reminder after (minutes)
Second reminder after (minutes)
Custom note (optional — added to the first reminder)
Remind guests who started a table reservation with a deposit but didn't pay.
📋 Pending Recovery
Loading...
📩 Viewing Messages
Automated WhatsApp messages around property viewings. Leave a message blank to use the default.
Placeholders: {property}{date}{time}
⏰
Before viewing — reminder
Sent before the appointment
Send hours before the viewing
💬
After viewing — follow-up
Sent after you mark "Completed"
Send hours after Completed
☀️
Daily summary
A morning digest of today's viewings, sent to your Business Contact
Send at
⚙️ Smart Availability Settings
Smart Date Suggestions
When requested dates are fully booked, automatically suggest nearby available dates
Auto-decline calls & invite to chat
Automatically decline incoming voice/video calls and invite the guest to continue over chat
Reply in group chats when tagged
Add the bot to a WhatsApp group — it stays silent and only replies when someone @-mentions it
Restrict case lookups to whitelisted numbers
Only listed numbers can look up any case. Everyone else must verify by OTP first.
Let verified guests look up their own case
Off: a guest who passes OTP is told self-service isn't available yet. On: their number is sent to the provider's scoped lookup, which returns only that number's own records. Turn on only once the provider confirms that scoped lookup is live.
Availability Waitlist
Let guests register to be notified via WhatsApp when their preferred room becomes available
Table reservation waitlist
Notify guests when a table opens up
Check Interval
How often the bot polls the hotel API for room availability (takes effect after current cycle)
hour(s)
📋 Guests Waiting
The bot checks every hour and messages guests automatically when a room opens up.
Loading...
🍽️ Table Waitlist
The bot messages guests automatically when a table opens up.
Loading...
RevPAR Optimization
Loading...
RevPAR — Last 30 Days
RevPAR by Room Type — This Month
Loading...
Booking Analytics
Loading...
Occupancy — Last 6 Months
Avg Occupancy by Day of Week
Upcoming Peak Periods (≥70% Occupancy, Next 30 Days)
Loading...
Occupancy by Room — This Month
Loading...
Conversion
Loading...
📣 Compose Broadcast
Message
💬 Live preview (one guest sample)
0 chars
Your message preview appears here…
Tip: use
{Hi|Hello|Hey} to vary wording per guest and {name} to personalize — lowers spam risk. Plain text with no { } is sent as written.
See an example
Example you type:
{Hi|Hello} {name}! Our {weekend|holiday} promo is live 🎉
Guests may receive:
• Hi Sara! Our weekend promo is live 🎉
• Hello Wei! Our holiday promo is live 🎉
How spintax works
•
{a|b|c} — each guest randomly gets a, b, or c.•
{name} — the guest's name (or "there" if unknown).• Groups can nest, e.g.
{good {morning|day}|hi}.• Plain text with no
{ } is sent exactly as written.Varying wording per guest lowers spam-block risk.
Attachment (optional — image or PDF, max 10 MB)
📎
Drag & drop an image or PDF, or browse
🎯 Target Recipients
Language
Phone Prefix
Active From
Active To
—
⚠️
Bulk WhatsApp sending can trigger spam / block detection. To lower the risk we send gradually using a drip method — warmest contacts first, randomized delays, daily limits, quiet hours, and varied wording — and sending auto-pauses if failures spike. There is still some risk; send responsibly.
Set filters and click Preview to choose recipients.
⚡ Dynamic Pricing Rules
Loading...
WhatsApp Account Link
checking…
Session files stored in
./auth_info/
Handoff Requests
—
Loading handoffs...
🏨 Business InformationShown in booking emails
Business Name *
Tagline
Address
Contact Phone
Contact Email
Business Contact * — WhatsApp alerts for new leads/bookings & handoffs, and renewal reminders
Send alerts to
Renewal and billing reminders always go to the Business Contact number.
Check-in Time
Check-out Time
🌐 Landing page
Public landing page
Publish a public web page for your business
Landing page content
Optional. Anything left blank is hidden — nothing is invented.
Wrap one word in { } to highlight it, e.g. Ads that turn scrollers into {customers}
Stats (up to 3)
Trust items (up to 3)
Testimonial
Call to action band
🖼️ Logo & Security
Current Logo
No logo uploaded
Upload New Logo
JPG, PNG, GIF, WebP or SVG · Max 2 MB
📁
Click to choose or drag & drop
Change Password
➕ Add Room
ROOM CODE * (e.g. DLX)
ROOM NAME *
MAX OCCUPANCY
DESCRIPTION
🛏️ Rooms & Rate Plans
Loading...
📅 Open Allotment
Set the number of available rooms for a date range.
ROOM
FROM DATE
TO DATE
TOTAL ROOMS
🚫 Close Allotment
Block dates so the AI bot cannot accept bookings. Sets availability to 0 for the selected range.
ROOM
FROM DATE
TO DATE
Inventory Overview
Loading...
📋 Local Bookings
Loading...
➕ Add Promo Code
CODE *
DISCOUNT TYPE
VALUE
MAX USES (0=unlimited)
VALID FROM
VALID TO
🎟️ Promotion Codes
Loading...
⚙️ Reservation Module Settings
🔒 Reservation mode is managed by the system administrator. Please contact your admin to switch between External API and Local Module.
🏷️ Voucher Products
Loading...
🎫 Issued Vouchers
STATUS
CODE
PHONE
Loading...
🧾 Voucher Orders
Loading...
⚙️ Voucher Settings
VOUCHER CODE PREFIX
DEFAULT TERMS
🏬 Outlets
Loading...
🪑 Tables
OUTLET
Select an outlet…
➕ Add Table
LABEL *
MIN CAPACITY
MAX CAPACITY
SECTION
📅 Reservations
OUTLET
DATE
STATUS
SEARCH
Loading...
➕ New Reservation
OUTLET *
DATE *
PARTY SIZE *
GUEST NAME
PHONE
EMAIL
SPECIAL REQUESTS
VOUCHER CODE (OPTIONAL)
If set, the deposit is waived and the voucher is held until redeemed on arrival.
🟢 Floor
OUTLET
DATE
TIME
SECTION
Loading...
📅 Upcoming
—
⚙️ Table Reservation Settings
✂️ Services
Loading…
👤 Staff
Loading…
📅 Appointments
Loading…
⭐ Feedback
Loading…
⚙️ Salon Settings
Booking
SLOT GRANULARITY (MIN)
Spacing between offered slots
FEEDBACK THRESHOLD (1–5)
At/above = happy → review link
Appointment reminders
REMINDER HOURS BEFORE
REMINDER MESSAGE (optional — use {service} {date} {time})
Reviews & feedback
REVIEW DELAY (HRS AFTER VISIT)
STAFF ALERT PHONE
Gets a ping on low ratings
PUBLIC REVIEW LINK
REVIEW REQUEST MESSAGE (optional)
📊 Sales
Loading…
Revenue — Last 30 Days
🏆 Top Sellers
Loading…
🛍️ Products
Loading…
📅 Appointments
Loading…
🧾 Orders
Loading…
📦 Packages
Loading…
🤝 Leads
Loading…
🏠 Property Listings
Loading…
📅 Viewings
Loading…
👤 Leads
Loading…
📁 Projects
| Name | Area | Status | Listings | Knowledge |
|---|
👥 Guest Profiles
Export:
Loading guests...
📞 Missed Calls
Loading…